Guides & How-Tos
June 20, 2025
5
min read

HelpSite vs HelpJuice: Pricing, Features & 2025 Reviews

Tired of bloated support tools that promise everything but slow you down? We put HelpSite and HelpJuice head-to-head to uncover which knowledge base platform truly helps lean teams launch fast, stay flexible, and scale affordably. If you're weighing features, pricing, and real-world fit, this comparison gives you the clarity you need.
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Customer Stories
June 18, 2025
4
min read

How 3 SaaS Teams Cut Support Load with an Internal Knowledge Base

Three SaaS teams found a quiet superpower in HelpSite: fewer tickets, faster answers, and happier teams. With a no-code setup and auto-suggest search, even non-tech users built internal knowledge bases that scaled fast. Real results? One team cut support cases by 30%, another doubled agent productivity—without touching a line of code.
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Guides & How-Tos
June 13, 2025
4
min read

Knowledge base article template (Free Google Doc + examples)

Learn how to replace scattered SOPs and Slack threads with a secure, centralized knowledge base your team will actually use. This guide walks you through setting up a private HelpSite, complete with access controls, custom domains, and review workflows. Ideal for fast-growing teams that need clarity, not clutter.
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Guides & How-Tos
June 13, 2025
6
min read

Private Knowledge Bases: Set-up Guide & 5 Security Best Practices

This guide shows IT, Ops, and startup teams how to set up a secure, private knowledge base using HelpSite. It covers step-by-step setup, smart access controls like SSO, and five best practices to keep internal docs safe and evergreen. Perfect for replacing scattered Google Docs with a searchable, permission-based hub.
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Knowledge Base vs Help Center vs FAQ: What’s the Difference and Which Do You Need?

Cut down on repeat support tickets with the right self-service tools. This guide breaks down the difference between knowledge bases, help centers, and FAQ pages—plus how to use all three together. HelpSite makes it easy to launch them from one no-code dashboard, all while following Google’s 2024 helpful content best practices.
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Product & Updates
May 30, 2025
4
min read

Smarter, faster HelpSite: See what we just launched!

Discover HelpSite’s latest upgrades including one-click article duplication, layout reset options, and bug fixes. Plus, get an exclusive preview of upcoming features like article versioning, contact form embedding, and full site cloning. Stay in the loop and get the most out of your HelpSite experience.
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Product & Updates
April 29, 2025
2
min read

The New HelpSite is Here: A Fresh Look for a Faster Future

We’ve redesigned HelpSite! Our new website is faster, more secure, and built for the future. Explore the fresh new look and get a sneak peek at upcoming features like versioning, analytics, and AI-powered content tools. Come see what’s new — and where we’re headed next.
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