Onboarding eats account manager time
New clients ask the same questions every engagement. Document the answers once and stop repeating yourself.
Use case
Knowledge base for agencies
Create a single place where clients and team members can get answers without waiting on another email or message. Document once, reuse across every account.
Public help centergrounded answer
When will I receive my monthly report?
Reports are delivered on the 5th of each month to your primary contact. View past reports in the Client Portal under Reports.
Client reporting · cited source
Not fully sure? Hand off to a human ->
- “It directs my clients to FAQs instead of just filling out the contact form — I stop answering the same questions repeatedly.” — Arthur D., Owner, IT and Services
- “We don't need an IT guy to do the coding for us. It made our work easier.” — Aimee N., Owner/Managing Director, Outsourcing
- “So simple to write an article and get it published on the site immediately. Such a great timesaver.” — Melissa C., Head of Product, Events Services
- “The self-service knowledge base has reduced ticket volume.” — Armando M., Design Engineer, Civil Engineering
- “Client users find it easy to access information and we find it easy to update and add new information.” — Chris D., Co-founder, Information Services
- “The sales department made it part of their presentations as a key selling point.” — Bradley U., Chief Content Creator, Marketing & Advertising
The problem
Where agency knowledge goes wrong
Agencies repeat the same explanations across clients, projects, and team members—and it adds up.
Knowledge leaves when team members do
When a key person leaves, so does their context. A maintained knowledge base keeps that knowledge in the company.
Clients contact you for things they could find themselves
Deliverable timelines, process explanations, invoicing policies—these belong in a searchable help center, not your inbox.
Get started
Get your help center live in 3 steps
Most agencies are live the same day—no developer, no implementation project.
Create a client-facing or internal help center
Use your own domain or a hosted option. Keep it public for clients or private for your team.
Match your agency branding
Upload your logo and colors so documentation feels like part of your service, not an afterthought.
Document onboarding, deliverables, and process
Start with the questions clients ask most. Use AI to draft content fast, then refine it in your own voice.
Built for agencies
Your service, clearly explained
Clear documentation builds better client relationships—and a more scalable agency.
Separate sites per client or one shared hub for all accounts
Clone sites to onboard new clients from a template
Private internal KB for team processes alongside client-facing docs
Article assignments so docs stay accurate across account changes
The sales department made it part of their presentations as a key selling point.
Launch today. Support your work without extra effort.
A well-organized help center makes it easier for clients to stay informed and your team to stay focused.
Agency knowledge base FAQs
Common questions from agencies setting up a client-facing help center.
Can I create separate help centers for different clients?
Yes. You can run multiple separate sites from one account, each with its own branding, domain, and content.
Can the help center be white-labeled?
Yes. Use your own domain and branding so clients experience it as part of your service.
Can I keep internal team docs separate from client-facing content?
Yes. Create a private internal knowledge base alongside your public client help center—both managed from one dashboard.
How do I onboard new clients consistently?
Clone an existing site to create a starting point for each new client, then customize the content for their account.
Do I need a developer to manage this?
No. HelpSite is designed for account managers and operations teams—no technical skills needed.
Still have questions?Get in touch
Build the help center your clients didn't know they needed.
Document once. Reuse across every account. Free to try.
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