Internal SOPs
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Keep sensitive policies, processes, and onboarding docs private while still using the same knowledge base workflow.
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- “It directs my clients to FAQs instead of just filling out the contact form — I stop answering the same questions repeatedly.” — Arthur D., Owner, IT and Services
- “We don't need an IT guy to do the coding for us. It made our work easier.” — Aimee N., Owner/Managing Director, Outsourcing
- “So simple to write an article and get it published on the site immediately. Such a great timesaver.” — Melissa C., Head of Product, Events Services
- “The self-service knowledge base has reduced ticket volume.” — Armando M., Design Engineer, Civil Engineering
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- “The sales department made it part of their presentations as a key selling point.” — Bradley U., Chief Content Creator, Marketing & Advertising
- “I like how it makes it super easy and friendly, so different users in the company can collaborate without having to know website publishing.” — Daniel H., Chief Executive Officer
Internal SOPs
Private internal KB
Keep sensitive policies, processes, and onboarding docs private while still using the same knowledge base workflow.
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Smart knowledge base
Create public articles, private SOPs, and team playbooks in a simple editor built for repeated questions.
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Answer customer questions with AI grounded in your HelpSite articles, source links, and reviewable chat history.
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