AI Chatbot Powered by Your Knowledge Base
Turn your knowledge base into an AI-powered assistant. Give customers quick, accurate answers based on your existing content.
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What Your AI Chatbot Handles
Before a Ticket Is Even Filed
From product questions to troubleshooting steps, your AI Chatbot helps users get answers without waiting for support. This means fewer tickets and faster resolutions.
Self-service answers
Customers get instant answers to billing, setup, and account questions without waiting for your team to respond.
24/7 support coverage
The chatbot never sleeps. Customers get help on weekends, holidays, and across every time zone you serve.
Ticket deflection
Common questions get resolved by the chatbot before they reach your inbox. Fewer repetitive tickets, every single day.
New Plus Feature
Grounded in Your Content, Not the Whole Internet
Answers only from your articles
HelpSite’s chatbot uses your knowledge base, not the whole internet, so responses stay grounded in your content.
Source links in every response
Every answer points customers back to the exact article it came from, so they can read more when needed.
Stays current as your content changes
As you update and publish articles, the chatbot reflects the latest information in your knowledge base.
Instant Answers
Every Chat Saved.
Every Insight Within Reach.
With Chat History, every conversation is saved to the customer's account automatically. They find past answers without asking again. Your admins get the logs to make your content smarter.
Conversation Insights
Improve Every Conversation
Debug wrong answers fast
A customer got a bad answer? Pull up their exact chat log, trace it to the source article, and fix it before it happens again.
Find what is missing
When the chatbot cannot answer, your knowledge base has a gap. Chat logs show you exactly which article to write next.
Build better content
Real customer questions reveal what is confusing, outdated, or missing. Use the data to rewrite, expand, or add articles.
Questions Your Chatbot Answers
Every Day
Your customers are already asking these. The moment you enable HelpSite's AI Chatbot, they get instant answers with no ticket filed and no team member needed.
BILLING
"How do I upgrade my plan? Can I switch to annual billing?"
SETUP
"Can I use my own domain? How do I connect a custom URL to my help center?"
TECHNICAL
"How do I embed the help center widget on my website or inside my product?"
POLICIES
"What is the refund policy? Can I cancel my subscription before the billing date?"
Grow Seamlessly with HelpSite’s Flexibility
HelpSite is designed to adapt as your team expands. Whether you need to add more sites, languages, or workflows, our platform evolves to meet your growing needs.
Still have questions?
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