Knowledge Base Analytics
Understand what your visitors need and whether your content is delivering. Track article performance, search behavior, and traffic trends to build a help center that works harder for your team.
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Understand Your Help Center, Improve It Continuously
Most teams publish articles and hope for the best. HelpSite Analytics shows you exactly what's happening so you know what to write next, what to update, and what's working.
See how visitors navigate your content
Track unique visitors and sessions over time to understand traffic patterns and how often people return to your help center.
Know which articles are doing the work
View article-level data including page views and unique visitors, so you can see exactly which content is carrying the load.
Spot search gaps before they become tickets
See what visitors are searching for and whether they find it. Low click-through searches are your roadmap to new articles.
Article Performance
Ownership And Visibility Over Every Article
Views and unique visitors per article
See exactly how many people land on each article and how many of those are coming back.
Sort by any column, instantly
Order your articles by views, unique visitors, or last-updated date to surface the data you need fast.
Catch stale content before it causes confusion
Last-updated timestamps on every row make it easy to find articles that haven't been touched in months.
Search Insights
Turn Search Data Into Better Content
Your visitors tell you exactly what they need every time they type in your search bar. HelpSite Analytics captures those queries and shows you which ones lead to answers and which ones hit a dead end.
Visitor Trends
Track Traffic Over Time, On Your Schedule
Filter by date range
Choose your time range and every metric on the dashboard updates automatically, no need to reconfigure anything.
Daily visitor chart to spot spikes
See the exact days traffic surged and connect them to product launches, email campaigns, or support incidents.
Sessions per user
Know how often visitors come back to your help center. High return rates can signal unresolved questions — or a product that's actively learning.
Grow Seamlessly with HelpSite’s Flexibility
HelpSite is designed to adapt as your team expands. Whether you need to add more sites, languages, or workflows, our platform evolves to meet your growing needs.
Still have questions?
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