Done-for-you service
You know your team should have a proper help center — you just don't have time to build it. Hand us your scattered docs, FAQs, and tribal knowledge, and we'll turn them into a clean, searchable help center in 2–3 weeks.
Limited pilot spots · 50% off in exchange for feedback and a short case study.
Why teams ask us to do it
You know you should have a proper help center. It just never makes it to the top of the list — there's always something more urgent.
Your support inbox keeps filling with questions a good article would answer once. Onboarding is inconsistent for the same reason.
When your source content is scattered and stale, AI answers are only as good as the mess behind them — so they make things up.
How it works
No black box, no big leap of faith. You approve the plan and see sample articles before the full build — so you're never paying for a finished knowledge base you haven't seen the shape of.
A short discovery call, then we inventory your docs and propose a category structure and article list. You approve the blueprint before we write a word.
We write a few articles first so you can check the voice and format. You approve the samples before we commit to the full build — no surprises.
We write, organize, and publish the rest in HelpSite — branded, searchable, and ready for customers and your team.
A walkthrough so your team can keep it current — recorded, so future hires can get up to speed too.
How our service works
Start with a one-time build package below. After launch, an optional monthly plan keeps it from going stale — most teams begin with a build and add a plan later.
Step 1 · One-time build
Pilot projects typically run $750–$3,750 depending on scope — set with you on the call. Each includes your first year on HelpSite.
Get a clean, public help center your customers can actually search — live fast.
Up to 20 articles · 2–3 weeks
One-time project · first year on HelpSite included
Request a fit callScattered docs across Notion, Docs, and Slack — audited and rebuilt into one searchable help center.
Up to 50 articles · 3–4 weeks
One-time project · first year on HelpSite included
Request a fit callPublic help center, internal SOPs, and AI chatbot — built and organized end to end.
Up to 100 articles · 4–6 weeks
One-time project · first year on HelpSite included
Request a fit callArticle counts are a guide, not a hard cap. Need 100+ articles, multiple languages, or a complex or technical product? We'll scope a custom quote on the call.
Step 2 · Optional monthly
A build is a one-time project. If you'd rather not maintain it yourself, add a monthly plan and we keep pace as your product changes — you just review at your own pace. Works with a point of contact on your side, roughly 1–2 hours a month.
Up to 4 article updates a month, plus a monthly search-gap summary.
Up to 12 updates a month, a monthly review call, and priority turnaround.
High-volume, embedded upkeep for fast-moving or highly technical products.
Questions
One article answers one question or covers one topic — short and skimmable, as long as it needs to be and no longer. Long process docs, video scripts, or complex multi-step workflows are scoped separately so the count stays predictable.
Most engagements run 2–6 weeks depending on the package and how quickly you can share source materials and feedback. We agree on a timeline up front during the planning step.
We start with what you already have and interview the people who know the product, then write in plain language and send samples early. For deeply specialized fields, we scope the work together first so expectations are clear.
It's built into the price and it's where the work goes live fastest, but it isn't required. If you'd rather use another platform, we discount the project and deliver the articles to you.
You can keep it updated yourself, or add a monthly maintenance plan and our team keeps articles current, fills gaps, and flags stale content as your product changes.
Limited pilot spots open now. Tell us about your knowledge base and we'll say honestly whether it's a fit.
Request a fit callPrefer to build it yourself? See HelpSite plans.