Clear Article Assignment
& Requests
Bring clarity and accountability to your content process. Assign ownership, request updates with context, track versions, and keep your knowledge base accurate.
Assign, request, and manage knowledge base articles in one collaborative platform
Make knowledge base management simple. Assign clear ownership, request article updates with context, and track every change through an audit trail. Your support content stays accurate, consistent, and optimized for agents, AI, and self-service support
Management made scalable
Whether a small team or an enterprise, keep articles structured, searchable, and maintainable.
Collaboration made simple
Real time assignments, requests, and clear ownership, keeping your knowledge base fresh and aligned.
Creation made effortless
Build and update articles here or on your other tools, integrations keep information accurate without hassle.
Assignment
Ownership and Accountability
Clear ownership for every article
Give each piece of content a single point of responsibility, so updates never fall through the cracks
Instant visibility with notifications
Keep everyone aligned with automatic alerts whenever an article is assigned or updated
Consistently high-quality content
Making it easy to review updates and maintain quality through a transparent audit trail
Request
Turn ideas into articles, fast.
Need fresh content? Request new articles from your teammates directly in HelpSite. Add a headline, provide context, and assign it to the right person. Knowledge gets created without scattered requests across chats and emails.
Autosaves & Version History
From first draft to final edit, nothing gets lost.
See your written milestones
Keep track of versions and their authors across your help article's history
Never lose a letter
Autosave plus manual saves means edits never go missing
Restore to any point
Didn't like the changes? Revert back to any saved version
Grow Seamlessly with HelpSite’s Flexibility
HelpSite is designed to adapt as your team expands. Whether you need to add more sites, languages, or workflows, our platform evolves to meet your growing needs.
Still have questions?
Can’t find the answer you’re looking for? We're here to help you!