Your brand, front and center
Upload your logo and set colors that match your identity, so your help center feels like a natural part of your product.
Themes and branding
Make your help center feel like part of your brand
Start with a ready-made theme, add your logo, colors, and fonts, then connect your own domain. Need deeper control? Customize the underlying HTML and CSS too.
- “It directs my clients to FAQs instead of just filling out the contact form — I stop answering the same questions repeatedly.” — Arthur D., Owner, IT and Services
- “We don't need an IT guy to do the coding for us. It made our work easier.” — Aimee N., Owner/Managing Director, Outsourcing
- “So simple to write an article and get it published on the site immediately. Such a great timesaver.” — Melissa C., Head of Product, Events Services
- “The self-service knowledge base has reduced ticket volume.” — Armando M., Design Engineer, Civil Engineering
- “Client users find it easy to access information and we find it easy to update and add new information.” — Chris D., Co-founder, Information Services
- “The sales department made it part of their presentations as a key selling point.” — Bradley U., Chief Content Creator, Marketing & Advertising
Why it matters
Branding builds trust before the first answer
When your help center looks like the rest of your product, customers trust the answers they find there—and never feel handed off to a generic support portal.
Your domain, not ours
Host your help center on your own domain, like help.yourcompany.com, instead of a generic third-party URL.
Consistent public and private
Manage branded public help centers and private internal SOP sites from the same HelpSite account.
How it works
1. Choose a theme that fits your brand
Start with a polished layout like Calm Minimal, Dark Terminal, Bold Modern, or Ready Layout instead of designing from a blank page.
Make it yours
2. Customize your colors and fonts
Set the primary, secondary, background, and text colors, then choose fonts that match your visual identity. Changes are easy to preview before anyone else sees them.
Publish with confidence
3. Preview, then go live
Review the finished theme before it replaces your current design. Activate it when it looks right—and switch or customize it again whenever you need.
HelpSite was easy to set up. There is a way to customize templates applying your own brand, color, etc. The customer service is great.
More control when you need it
Start simple. Customize deeper when you are ready.
Use the visual theme controls for a fast launch, or edit the HTML and CSS when your brand needs something more specific.
No-code theme controls
Choose a theme and adjust its logo, colors, and fonts without involving a designer or developer.
Full HTML and CSS access
Edit page templates and CSS for more complete control over layout, styling, and embedded experiences.
A distinct look for every site
Give different products, brands, clients, or internal teams their own site design from one account.
Responsive by default
Start from a clean, reader-focused foundation that works across desktop and mobile.
Make your help center unmistakably yours
Try themes and customization free during your trial—no credit card required.
Themes and branding FAQs
Common questions about customizing how your help center looks.
Can I start from a ready-made theme?
Yes. You can start from a ready-made theme—like Calm Minimal, Dark Terminal, or Bold Modern—then adjust the colors and fonts to match your brand and preview it before you publish.
Can I add my own logo and brand colors?
Yes. You can upload your logo and set colors that match your brand identity, so your help center looks like part of your product instead of a generic support page.
Can I use my own domain?
Yes. Paid plans include a custom domain and SSL, such as help.yourcompany.com. You can also use a default HelpSite subdomain while getting started.
Do I need a designer or developer to theme it?
No. Themes, colors, fonts, and your logo are handled in your HelpSite settings with no code required. Developers can optionally customize the HTML and CSS for deeper control.
Can I edit the HTML and CSS?
Yes. Gold and Plus plans include custom HTML and CSS, giving you deeper control over page templates, styling, and embedded experiences beyond the visual theme settings.
Can each HelpSite have its own branding?
Yes. Each site can have its own theme and branding, so public help centers, private SOP sites, products, brands, or client portals can each have a distinct look while being managed from one account.
Which plans include branding features?
You can try customization features during your free trial. Custom domains are available on paid plans, while custom HTML and CSS are included with Gold and Plus. See the pricing page for the current plan details.
Still have questions?Get in touch
Public and private
Multiple sites
Run separate help centers for customers, products, teams, or brands from one account.
Launch quickly
Effortless setup
Bring existing docs, choose visibility, and publish a searchable help center without a long implementation project.
One place for answers
Smart knowledge base
Create public articles, private SOPs, and team playbooks in a simple editor built for repeated questions.
Build a help center that feels like part of your product.
Start with a ready-made theme, then customize as much—or as little—as your brand needs.
Start your free trial