Knowledge Base for IT
Build a searchable help center where answers live in one place, instead of scattered across tickets, chat threads, and outdated docs.
IT teams lose time answering the same questions over and over. Access requests, setup steps, basic troubleshooting, and “where do I find this” messages add constant noise to the day.
IT teams lose time answering the same questions over and over. Access requests, setup steps, basic troubleshooting, and “where do I find this” messages add constant noise to the day.
Get your help Center
live in 3 simple steps
IT teams need documentation that stays useful, not another tool to manage. HelpSite offers a way to publish clear, accurate information that supports self service and reduces ticket volume.
Pick your site name or connect your own domain
Use a free subdomain or connect your custom domain to look polished from day one.
Define your brand theme, style, and colors.
Upload your logo, set your colors, and create a help center that feels like part of your internal tools.
Add articles, or use AI to generate them quickly
Create step-by-step guides, access instructions, and troubleshooting articles. Use AI to draft content fast, then edit and publish when ready.
A help center that works as fast as you do
Most IT questions are not complex. They are repetitive.
HelpSite gives users a fast search experience and clear categories so they can find answers without opening a ticket.
HelpSite gives users a fast search experience and clear categories so they can find answers without opening a ticket.
Your documentation. Structured and easy to trust.
Good IT documentation is easy to read, easy to trust, and easy to maintain.
Customization Options
Organize content so users can find answers without guessing.
Domain Flexibility
Host internal documentation or public help content with the same setup.
Launch today. Reduce noise without adding process.
IT teams lose time to constant interruptions. Not because answers are hard, but because they are hard to find. A well-maintained help center gives users a place to look first, and gives your team space to focus on higher-impact work.
Frequently asked questions
Here are some common questions about setting up your HelpSite.
Do I need a developer to set this up?
Nope! Most IT launch within minutes.
Can I start even if I don’t have articles yet?
Absolutely! You can draft as you go, or use AI to generate your first set of articles.
Can I use my own domain?
Yes. We'd be proud if you connected your domain to a HelpSite.
Will this actually reduce my support workload?
Yes. Teams see fewer repetitive questions once common issues are documented.
Can I use HelpSite for both public and internal docs?
Yes. You can create public FAQs, and private sites for team processes or onboarding. And you can manage multiple HelpSites (different domains) with different privacy restrictions through just one account.
Still have questions?
Can’t find the answer you’re looking for? We're here to help you!