Welcome to the latest edition of the HelpSite Monthly Newsletter — your monthly roundup of product updates, handy tips, and sneak peeks.
This month is all about getting your knowledge base built faster: a brand-new AI KB Generator, plus a Done-for-You service if you'd rather we build it for you.
What's Just Launched
AI KB Generator
Starting a knowledge base from scratch can feel overwhelming. With HelpSite's AI KB Generator, you can turn your existing content into a clear, organized help center in minutes instead of spending days building everything manually.
With AI KB Generator you can:
- Build a full knowledge base from documents, a website crawl, Google Drive, or pasted content
- Start from zero with a guided brief, even without existing documentation
- Review and edit the AI's suggested categories and article plan before anything is generated
- Preview free sample drafts before committing to full generation
- Batch-create approved articles directly into your knowledge base as drafts
- Avoid duplicate content with automatic duplicate detection
This makes it easier to go from "we have no knowledge base" to "we have a real help center" in one sitting — without hiring help or blocking on engineering.
Learn more about the AI KB Generator
Built from Your Feedback
We're especially excited to roll out these changes because they've been requested by so many of you. Our team has been working hard behind the scenes to make them happen, and we're glad they're finally here.
And this is just the start — more great features and updates are on the way soon!
Don't Have Time to Build Your Knowledge Base? We Can Do It for You.
If building and organizing your knowledge base keeps getting pushed down the list, our new Done-for-You service can take it off your plate.
Send us your existing docs, FAQs, and other support content, and our team will turn them into a clear, searchable HelpSite knowledge base.
We'll help with:
- Planning your knowledge base structure and article list
- Writing sample articles for your review
- Writing, organizing, and publishing the full knowledge base
- Setting up your HelpSite
- Training your team so you can keep everything up to date
Limited pilot spots are currently available at 50% off in exchange for feedback and a short case study.
Learn more about our Done-for-You service
Share Your Story with Us
We'd love to hear how you're using HelpSite. If you're open to being part of a case study, we can shine a little more light on your work and help more people find your brand.
If you're in, send us a note and we'll walk you through the next steps.
Earn $50 Credit with HelpSite!
As a small thank-you, we've rolled out a simple Referral Program you can use to invite coworkers, clients, or friends who might benefit from HelpSite.
You can earn a $50 credit for every new customer you refer. When someone signs up through your link and stays active for 90 days, the credit is added to your account. (Available for paying customers.)
How to start:
- Join the referral program and get your unique link
- Share it with a friend or colleague
- Get a $50 credit when they become a paying customer and stay active for 90 days
Want to Stay More Connected?
- Log in now and explore what's new
- Save 20% by switching to annual billing
- Follow us on X, LinkedIn, and Instagram — we'd love to connect with you there!
- Catch up on our latest blog posts — updates, tips, and ideas to help you get the most out of HelpSite!
Thanks for being part of our community — more updates coming your way soon!
With gratitude, The HelpSite Team