A proper help center is on almost every founder and support lead's list. It just never makes it to the top.
There is always something more urgent: a product issue, a customer escalating, a hire to close. The result is the same every time — repeat tickets, inconsistent onboarding, and AI tools that guess wrong because the content behind them is scattered and stale.
HelpSite's Done-For-You service exists for exactly that team. You hand us your scattered docs, FAQs, and tribal knowledge, and we build a clean, AI-ready help center in 2 to 6 weeks. Your team keeps it current after that, or we can do that too.
Is this right for your team?
DFY is a good fit if at least two of these are true:
- You have been meaning to build a help center for months and it keeps slipping
- Your docs live in three or more places (Notion, Drive, email, Slack) and nobody trusts any of them
- Your support team is answering the same questions on repeat because there is nothing to point customers to
- You are switching platforms and want to arrive organized, not just migrated
- You have under two hours a week to dedicate to documentation yourself
If none of these fit, the AI KB Generator is probably the faster self-serve path for your situation.
What is a done-for-you knowledge base service?
A done-for-you (DFY) knowledge base service means a team of writers and knowledge base specialists builds your help center for you, using your existing content as raw material. You approve the plan, review sample articles, and sign off before anything publishes. The output is a live, branded, searchable help center — ready for customers and AI tools to use from day one.
HelpSite's Done-For-You service is a structured engagement with a defined process, real deliverables, and pricing agreed before the work starts. It is not a consulting retainer or an open-ended project.
Who it is for
Founders who keep deprioritizing the help center. The product always wins over docs. DFY closes that loop without adding it to your own sprint.
Support leads inheriting a documentation mess. Google Drive, Notion, Slack threads, email replies, and a wiki nobody trusts. DFY audits the mess, decides what to keep, rewrites what matters, and builds the structure from scratch.
Teams switching from another platform. If you are moving off Zendesk Guide, Intercom Articles, or Confluence and want to arrive at HelpSite with a clean, organized help center rather than a migrated mess, DFY handles the transition.
How it works: four steps
Step 1: Plan call and blueprint.
A short discovery call, then an inventory of your existing docs and a proposed category structure and article list. You approve the blueprint before a word is written.
Step 2: Sample articles.
A few articles drafted first so you can check voice, format, and accuracy against your real product. You approve the samples before the full build starts. No surprises.
Step 3: Build and publish.
The full article set written, organized, and published in HelpSite — branded, searchable, with AI Chatbot and Sourced AI Answers ready to use from day one.
Step 4: Handoff and training.
A recorded walkthrough so your team can keep the help center current. Future hires can get up to speed from the recording without a live session.
The three packages
Help Center Launch Package
For teams starting from scratch or with light existing content. Up to 20 structured articles, HelpSite setup including domain, branding and categories, one revision round, and 30 days of post-launch support. Turnaround is 2 to 3 weeks. First year on HelpSite included.
Best for: founders launching a first help center, small support teams replacing a folder-based FAQ, product teams going live with a new product.
KB Rescue Package
For teams with docs scattered across Notion, Google Docs, and Slack that need auditing and rebuilding into one coherent help center. Up to 50 articles, migration from existing tools, a document audit that identifies gaps, two revision rounds, 60 days of support, and a 90-day health check. Turnaround is 3 to 4 weeks. First year on HelpSite included.
Best for: support leads inheriting a disorganized KB, growing SaaS teams whose docs have not kept pace with the product, teams switching platforms.
Complete Knowledge System
For teams that need both a public-facing help center and private internal SOPs, built and organized end to end. Up to 100 articles across public and private, full setup including branding, search, and AI Chatbot, multi-session discovery with team interviews, a recorded training handoff, unlimited revisions within 90 days, and quarterly health checks for a year. Turnaround is 4 to 6 weeks. First year on HelpSite included.
Best for: ops-heavy teams, companies with a customer-facing support layer and an internal SOP layer to build simultaneously, teams in regulated industries.
Early projects are running at pilot rates in exchange for feedback and a short case study, and spots are limited. Final pricing is set on the discovery call based on actual scope — current rates and what each package includes are on the Done-For-You page. Complex or highly technical products are scoped separately.
"I have now created 7 HelpSites. The ease and intuitiveness of building a content-rich site is not obvious until you dig in and start creating."
Bradley U., Chief Content Creator, Marketing and Advertising, verified Capterra reviewer
Optional: monthly maintenance after launch
A one-time build is the starting point. If you want the help center kept current as your product changes, monthly maintenance plans are available after launch:
- Essential: up to 4 article updates a month and a monthly search-gap summary.
- Growth: up to 12 updates a month, a monthly review call, and priority turnaround.
- Managed: embedded upkeep for fast-moving or highly technical products, scoped to your release cadence.
Current monthly rates are listed on the Done-For-You page.
Most teams start with a build and add a monthly plan once they see the help center delivering. The monthly plans need roughly 1 to 2 hours per month from a point of contact on your side for review and approvals.
What to do this week based on your situation
If you have been meaning to build a help center for months: book a fit call. The discovery call is free and 30 minutes. You find out on the call whether DFY is the right fit or whether AI KB Generator is the faster path for your content volume.
If you inherited a mess from a previous tools setup: KB Rescue is probably your package. Send us the Notion export, the Google Drive folder, and the Slack threads. That is what the audit is for.
If you are building simultaneously for customers and your internal team: Complete Knowledge System. Public and private, planned together so the structure makes sense for both audiences from the start.
Frequently asked questions
What does HelpSite's Done-For-You service include?
Discovery, a blueprint you approve before any writing starts, sample articles you approve before the full build, the full article set written and published in HelpSite, and a recorded handoff call. Package scope and pricing are confirmed on the fit call.
How long does it take to build a knowledge base done-for-you?
Most engagements run 2 to 6 weeks depending on the package and how quickly you can share source materials and feedback. Timeline is agreed on the planning call.
Do I need to have existing documentation?
No. The Launch Package works from whatever you have (emails, notes, product copy), and the discovery call identifies the gaps. For teams with nothing, our team works from product interviews and public-facing content.
What happens if my product changes after launch?
You can keep the help center updated yourself (HelpSite is built for non-technical editors) or add a monthly maintenance plan. Our team keeps articles current as your product evolves.
Can I use DFY if I already have a HelpSite account?
Yes. DFY can build into an existing account or start fresh. Most teams starting fresh use a new account that comes included with the package.
Final thoughts
The help center does not get built because nobody has the time, not because it is not worth doing. DFY removes the time constraint. You approve the plan, you approve the samples, and you get a finished help center your customers, your team, and your AI tools can use from day one.
We are taking a limited number of pilot projects right now, so if the timing is close to right, the fit call is the cheap way to find out.