We've just launched three powerful features that make your knowledge base smarter, more connected, and more yours.
Your customers can now chat with your knowledge base. Your AI tools can read your docs. And your help center looks more like your brand.
What's Just Launched
1. AI Chatbot (Available on Plus Plan)
You can now give your customers instant answers directly from your knowledge base through the new AI Chatbot.
The chatbot searches your knowledge base and returns results with sources in seconds — so customers find what they need without contacting your support team or opening a support ticket.
With AI Chatbot you can:
- Answer customer questions instantly by searching your knowledge base
- Cite sources so customers can dive deeper into full articles
- Toggle the chatbot on/off anytime from your settings
- Access chat history to see what questions customers ask
This makes it easier to reduce support burden and turn your knowledge base into a growth lever.
2. MCP (Model Context Protocol) — Gold and Plus Plan
Your team can now manage HelpSite directly from Claude and ChatGPT through the new MCP integration.
Use HelpSite's MCP Server to bring your help center into the AI tools your team already uses — so you can search, update, and draft documentation faster.
With MCP you can:
- Search your entire knowledge base using natural language (find articles about billing, onboarding, setup, any topic)
- Create draft articles and updates based on existing documentation
- Update existing docs by finding outdated articles and preparing rewrites faster
- Organize your knowledge base (review sites, categories, and structure without clicking through pages)
- Ask your AI tool questions about your HelpSite content directly
This makes it easier for your team to work with support content, product docs, FAQs, policies, and internal knowledge without leaving your AI workflow.
3. Custom Themes — Gold and Plus Plan
Your help center is now fully customizable to match your brand through the new Themes feature.
Make your knowledge base truly yours, without having to code. With Themes, you can align every page with your brand, choose from pre-built designs, or customize colors, fonts, and layouts without any coding required.
With Themes you can:
- Choose from pre-built, brand-ready layouts (Calm Minimal, Bold Modern, and Dark Terminal)
- Customize any pre-built theme with your brand colors and fonts
- Preview changes in real time before publishing
- Make design updates instantly — no coding or engineering work required
This makes it easier to create a help center that looks exactly like your product and builds trust with your customers.
Built from Your Feedback
We're especially excited to roll out these changes because they've been requested by so many of you. Our team has been working hard behind the scenes to make them happen, and we're glad they're finally here.
And this is just the start — more great features and updates are on the way soon!
Earn $50 Credit with HelpSite!
As a small thank-you, we've rolled out a simple Referral Program you can use to invite coworkers, clients, or friends who might benefit from HelpSite.
You can earn a $50 credit for every new customer you refer. When someone signs up through your link and stays active for 90 days, the credit is added to your account. (Available for paying customers.)
How to start:
- Click here to join the referral program and get your unique link
- Share it with a friend or colleague
- Get a $50 credit when they become a paying customer and stay active for 90 days
We'd Love to Hear From You!
What do you think? Hit "Reply" and tell us which new feature you're most excited about — or what you'd love to see next in HelpSite.
While you're at it, here are a few ways to stay involved:
- Log in now and explore what's new
- Save 10% by switching to annual billing
- Follow us on X and LinkedIn — we'd love to connect with you there!
Your feedback helps shape the future of HelpSite. We can't wait to hear from you.
Thanks for being part of our community — more updates coming your way soon!
With gratitude, The HelpSite Team