# HelpSite

> Simple, AI-searchable knowledge-base software for public help centers, private SOPs, and sourced answers customers can trust.

HelpSite is knowledge-base software for support, ops, and founder-led teams at small
software companies. Public help centers and private internal SOPs live in one account,
with search and sourced AI answers over the articles you publish. This file indexes the
marketing site. Customer help documentation lives at https://help.helpsite.com/.

## Start here

- [Home](https://www.helpsite.com/): What HelpSite does and who it is for
- [Pricing](https://www.helpsite.com/pricing): Plans, limits, and what is included at each tier
- [Features overview](https://www.helpsite.com/features): Every capability, with a page per feature
- [Why teams choose HelpSite](https://www.helpsite.com/why-teams-choose-helpsite): How HelpSite compares on simplicity, price, and setup time
- [Start a free trial](https://app.helpsite.com/signup): 14 days, no credit card

## Features

- [Smart knowledge base](https://www.helpsite.com/features/knowledge-base): Create public articles, private SOPs, and team playbooks in a simple editor built for repeated questions.
- [Lightning-fast search](https://www.helpsite.com/features/lightning-fast-search): Help customers and teammates find the right answer before another ticket, ping, or meeting appears.
- [AI chatbot](https://www.helpsite.com/features/ai-chatbot): Answer customer questions with AI grounded in your HelpSite articles, source links, and reviewable chat history.
- [MCP Server](https://www.helpsite.com/features/mcp-server): Connect HelpSite to MCP-compatible AI tools so your team can search, draft, update, and organize docs faster.
- [AI KB Generator](https://www.helpsite.com/features/ai-kb-generator): Turn your website, PDFs, and Drive files into an organized knowledge base, reviewed by you before anything is created.
- [Multiple sites](https://www.helpsite.com/features/multiple-sites): Run separate help centers for customers, products, teams, or brands from one account.
- [Analytics](https://www.helpsite.com/features/analytics): See which articles work, what visitors search for, and where stale content is starting to create confusion.
- [Assignments and requests](https://www.helpsite.com/features/assign-request): Assign article work, track requests, and keep documentation from becoming one person's invisible job.
- [Effortless setup](https://www.helpsite.com/features/effortless-setup): Bring existing docs, choose visibility, and publish a searchable help center without a long implementation project.
- [Themes and branding](https://www.helpsite.com/features/themes): Start from a ready-made theme, customize colors, fonts, logo, and domain, or use HTML and CSS for deeper control.
- [Private internal KB](https://www.helpsite.com/features/private-knowledge-base): Keep sensitive policies, processes, and onboarding docs private while still using the same knowledge base workflow.

## Use cases

- [All use cases](https://www.helpsite.com/use-case): Index of the teams and jobs HelpSite is used for
- [Enterprise Knowledge Base Software](https://www.helpsite.com/use-case/knowledge-base-for-software): Enterprise documentation that's easy to maintain. Launch a searchable knowledge base in minutes, reduce support tickets, and keep teams aligned as you grow.
- [Knowledge Base for Agencies](https://www.helpsite.com/use-case/knowledge-base-for-agencies): Client-ready knowledge base for agencies with onboarding guides, process docs, and FAQs to streamline delivery, reduce support load, and keep clients aligned.
- [Knowledge Base for Education](https://www.helpsite.com/use-case/knowledge-base-for-education): Reduce inbox overload and repeat questions for schools, programs, and education platforms. Publish accurate…
- [Knowledge Base for Financial Services](https://www.helpsite.com/use-case/knowledge-base-for-financial): Help customers and advisors find clear, accurate answers. Reduce repeat questions about accounts, billing…
- [Knowledge Base for Founders](https://www.helpsite.com/use-case/knowledge-base-for-founders): Launch your help center in under 10 minutes. Reduce support tickets with self-serve documentation. Custom domain, AI-powered articles, no developer needed.
- [Knowledge Base for Healthcare](https://www.helpsite.com/use-case/knowledge-base-for-healthcare): Help patients and staff find accurate information quickly. Reduce phone calls and repeat questions with a searchable help center that stays current as policies…
- [Knowledge Base for IT Teams: Internal Docs and SOPs](https://www.helpsite.com/use-case/knowledge-base-for-it): Centralized IT documentation for faster troubleshooting. A searchable internal knowledge base your employees can find, so fewer questions become tickets.
- [Knowledge Base for Product Managers](https://www.helpsite.com/use-case/product-managers): Keep product documentation, specs, and decision history in one searchable place. Align engineering, design…
- [Knowledge Base for SaaS Teams](https://www.helpsite.com/use-case/knowledge-base-for-saas): Reduce support tickets, onboard users faster, and keep help content current as your product evolves—without adding developers or heavy tooling.
- [Knowledge Base for Startups](https://www.helpsite.com/use-case/knowledge-base-for-startups): Create a simple, reliable help center that scales with your startup. Reduce early support volume, onboard users faster…
- [Knowledge Base for Support Teams: Fewer Repeat Tickets](https://www.helpsite.com/use-case/support-teams): Give your support team trusted answers and let customers self-serve. Reduce ticket volume, keep replies consistent, and spend less time on repeat questions.

## Guides

- [Blog index](https://www.helpsite.com/blog): All guides on knowledge bases, self-service support, and AI-readable documentation
- [HelpSite vs Helpjuice: Pricing, Features & 2026 Reviews](https://www.helpsite.com/blog/helpsite-vs-helpjuice-pricing-features-2025-reviews): Helpjuice starts at $249/month and designs your help center for you. HelpSite is flat-priced and self-serve. Compare pricing, AI, and design control.
- [HelpSite vs Zendesk Guide: Which Is Right for a Growing Team?](https://www.helpsite.com/blog/helpsite-vs-zendesk-guide): Zendesk Guide is bundled with a full support suite. HelpSite is a standalone knowledge base. Here's how they compare on pricing, AI, and setup.
- [Your Knowledge Base Is Now an AI Layer. Are You Ready?](https://www.helpsite.com/blog/knowledge-base-ai-layer): Your knowledge base is now the data layer AI tools draw from. Learn what that shift means and how to structure your content for AI retrieval in 2026.
- [Customers Are Churning at Onboarding. A Help Center Fixes It.](https://www.helpsite.com/blog/customers-are-churning-at-onboarding): Most onboarding churn starts with a question the customer couldn't answer. A self-service help center closes the gap between signup and first value.
- [Done-For-You Help Center: How HelpSite Builds Yours](https://www.helpsite.com/blog/done-for-you): HelpSite's Done-For-You service builds your help center in 2 to 6 weeks. You hand us your scattered docs and we deliver a clean, AI-ready knowledge base.
- [Why Deflection Rate Is the Wrong Help Center Metric in 2026](https://www.helpsite.com/blog/deflection-rate-help-center): Deflection rate counts tickets that never arrived—including customers who gave up. Here's why it misleads, and the four metrics to report instead.
- [Turn Your Website, PDFs, and Docs Into an AI Knowledge Base](https://www.helpsite.com/blog/turn-docs-into-ai-knowledge-base): Convert your website, PDFs, and Google Drive into a live AI-searchable help center in an afternoon using HelpSite AI KB Generator. Five steps, no rewriting.
- [How to Set Up an AI Chatbot on a Help Center in 30 Minutes](https://www.helpsite.com/blog/how-to-set-up-ai-chatbot-help-center): A five-step, no-code checklist to launch a source-backed AI chatbot in about 30 minutes—what to prep, enable, sync, test, and review.
- [Meet HelpSite's New AI Knowledge Base Tools](https://www.helpsite.com/blog/meet-helpsite-ai-knowledge-base-tools): HelpSite just launched the AI KB Generator, Done-for-You support, and new ways to build your knowledge base faster.
- [Should Your Help Center Publish an llms.txt File in 2026?](https://www.helpsite.com/blog/llms-txt-help-center): llms.txt promises to hand your docs to AI, but 97% of files get zero requests and Google ignores them. When it's worth publishing—and what works better.
- [AI Knowledge Base Software in 2026: 5 Features That Matter](https://www.helpsite.com/blog/ai-knowledge-base-software-2026): The 5 features that define AI knowledge base software in 2026—AI chatbot, sourced answers, MCP server, KB generator, and themes—and how the top tools compare.
- [How to Make AI Chatbot Answers More Trustworthy](https://www.helpsite.com/blog/ai-chatbot-and-sourced-ai-answers): One wrong answer and customers stop trusting your bot. Five steps to make AI chatbot answers verifiable—grounded in your content, with sources shown.
- [AI Knowledge Base Generators: Faster Drafts, More Trust](https://www.helpsite.com/blog/ai-knowledge-generator): What AI is great at when drafting help articles, what it still gets wrong, and the hybrid workflow that gets you speed without losing accuracy.
- [Agency Playbook: Running Branded Client Portals with Themes](https://www.helpsite.com/blog/branded-client-portals): How agencies run a branded client portal per account with HelpSite Themes, Multiple Sites, and custom domains — plus how to package it as a service.
- [The State of Self-Service Support in 2026: What Changed](https://www.helpsite.com/blog/self-service): Self-service is no longer a cost-cutting play. Here's what's winning, what's losing, and what to do about it in the next 90 days.
- [Internal vs External Knowledge Bases for the AI Era](https://www.helpsite.com/blog/ai-knowledge-bases): When to keep internal and external knowledge bases separate, when to unify, and how AI tools like MCP Server and AI Chatbot make hybrid setups work.
- [Introducing HelpSite Themes: Make Your Help Center Yours](https://www.helpsite.com/blog/themes-branding): Pick a polished starting theme, add your logo, set your colors, and launch a branded help center in under an hour. No designer required.
- [Meet HelpSite's New AI Features: Chatbot, MCP and Themes](https://www.helpsite.com/blog/themes-mcp-ai-chatbot): HelpSite just launched AI Chatbot, MCP Server, and Custom Themes. Here's what each feature does and how to get started today.
- [The Math Behind MCP: Time Saved Across Your Team](https://www.helpsite.com/blog/save-time-with-mcp): See how HelpSite MCP Server can save time across support, product, ops, and content workflows by connecting AI to your live knowledge base.
- [5 Workflows You Can Unlock With HelpSite MCP Server](https://www.helpsite.com/blog/helpsite-mcp-server): Discover 5 practical workflows you can unlock with HelpSite MCP Server, from source-backed support answers to content creation and knowledge base audits.
- [Content Debt: When to Archive, Rewrite, or Leave Help Articles](https://www.helpsite.com/blog/content-debt-articles): Archive, rewrite, or keep help articles with a simple content debt triage framework that keeps your knowledge base accurate.
- [Help Center Analytics in the MCP Era: What to Measure Today](https://www.helpsite.com/blog/analytics-in-mcp): Learn which help center metrics matter in the MCP era, from failed searches and article engagement to AI citation accuracy and chatbot escalations.
- [MCP and Knowledge Bases: What Support Teams Need in 2026](https://www.helpsite.com/blog/mcp-and-knowledge-base): Learn what MCP means for support and ops teams, why it matters for knowledge bases, and how to prepare your docs for AI tools in 2026.
- [Why Knowledge Bases Still Drive Growth in 2026](https://www.helpsite.com/blog/knowledge-base-growth-lever): Learn why knowledge bases still matter in 2026, how they reduce support costs, improve onboarding, support sales, align teams, and make AI answers more accurate
- [AI Help Center Guide: Prepare Before Users Notice](https://www.helpsite.com/blog/ai-help-center-guide): Make your help center AI-ready with simple updates that improve clarity, accuracy, and how AI tools understand your content.
- [How to Use Your Support Ticket Data to Write Better Help Articles](https://www.helpsite.com/blog/write-better-help-articles): Use support tickets to spot content gaps, improve help articles with real user language, and reduce repeat questions over time.
- [Knowledge Base Metrics That Actually Reduce Support Tickets](https://www.helpsite.com/blog/knowledge-base-metrics): Learn which knowledge base metrics reduce support tickets and how to track performance, improve articles, and prove ROI effectively.
- [How Fintech Teams Manage Compliance in One Place](https://www.helpsite.com/blog/fintech-teams-compliance): Fintech teams face growing compliance pressure due to complex regulations and the need to maintain clear, audit-ready documentation.
- [How IT Teams Scale Support Without Hiring More Staff](https://www.helpsite.com/blog/scale-support): Scale IT support without hiring more staff by turning repetitive tickets into self-service documentation and a centralized knowledge base.
- [How Knowledge Bases Help Train AI Chatbots for Teams](https://www.helpsite.com/blog/knowledge-base-ai-chatbots): Learn how knowledge bases train AI chatbots with company knowledge to deliver accurate answers, reduce support tickets, and improve customer support.
- [How Hospitals Deliver Patient Instructions Efficiently](https://www.helpsite.com/blog/patient-instructions): Learn how hospitals share clear, searchable patient care instructions to reduce confusion, improve recovery, and lower staff support calls.
- [How Clinics Reduce Front Desk Overload With Self-Service](https://www.helpsite.com/blog/reduce-overload): Learn how clinics reduce front desk overload with a simple self service knowledge base that cuts repetitive calls and frees staff for patient care.
- [How agencies centralize client resources in one portal](https://www.helpsite.com/blog/centralize-client): Agencies waste hours chasing links and repeat questions. Centralize client resources in one searchable portal to scale faster.
- [How a Knowledge Base Routes Patients to the Right Care](https://www.helpsite.com/blog/patients-care): See how a patient knowledge base routes patients faster, cuts misrouted calls, and improves both staff efficiency and patient experience.
- [Common problems with IT documentation sites](https://www.helpsite.com/blog/problems-with-it-documentation-sites): Why IT documentation fails over time, the hidden cost of stale, hard to use docs, and clear steps teams can take to restore trust, clarity, and daily usage.
- [How to Write Documentation for Non-Technical Users](https://www.helpsite.com/blog/non-technical-users-documentation): Learn how to write documentation for non-technical users that is clear, task-focused, and easy to follow. Reduce support tickets with plain language, step-by-st
- [How to Eliminate Knowledge Silos in Customer Support](https://www.helpsite.com/blog/eliminate-knowledge-silos): Support teams waste time re-answering questions when knowledge is scattered. Centralize answers in one searchable help center for faster, consistent support.
- [Speed up support onboarding with better documentation](https://www.helpsite.com/blog/onboarding-for-support-teams): Speed up support team onboarding with clear documentation. Reduce ramp time, improve confidence, standardize replies, and cut senior agent interruptions with a
- [Customer Support Process Mapping: A practical guide](https://www.helpsite.com/blog/process-mapping): A practical guide to mapping customer support processes and turning them into clear, searchable help content that scales.
- [How onboarding docs improve SaaS activation rates](https://www.helpsite.com/blog/improve-saas-activation-rates): Clear, task-based onboarding documentation is one of the fastest ways to improve SaaS activation. Learn how AI-powered content workflows turn docs into scalable
- [High-performing help centers and what you can learn](https://www.helpsite.com/blog/high-performing-help-centers): Learn how high-performing SaaS help centers use strong search, smart audits, and AI-assisted workflows to keep documentation clear, current, and useful as conte
- [30-Minute Knowledge Base Audit: Spot Gaps Fast](https://www.helpsite.com/blog/knowledge-base-audit): A simple 30 minute audit helps SaaS teams keep docs current, reduce support load, and improve customer self service.
- [Which to Choose: Knowledge Base vs Help Center vs FAQ](https://www.helpsite.com/blog/faq-vs-knowledge-base): Cut repeat tickets with self service. Learn the difference between knowledge bases help centers and FAQs and how HelpSite lets you launch them all with ease.
- [How to Keep Docs High Quality in Fast Release Cycles](https://www.helpsite.com/blog/improve-docs-during-releases): Learn how to keep documentation reliable and consistent even when your product ships fast.
- [Build a Single Source of Truth: Remote Team Knowledge Management](https://www.helpsite.com/blog/remote-knowledge-management): Centralize remote team knowledge to boost clarity and workflow.
- [Documentation Tactics That Help Lower SaaS Customer Churn](https://www.helpsite.com/blog/reduce-customer-churn): Clear, current documentation cuts SaaS churn by reducing confusion and support delays. AI workflows and HelpSite make it fast to keep articles accurate and easy
- [AI Prompts for SaaS: Scale Content Quality Fast](https://www.helpsite.com/blog/ai-prompts-saas-content): A guide for SaaS teams on using AI prompts and simple workflows to create clear, accurate content fast with support from HelpSite tools and version control.
- [Knowledge Base Software: Why a Custom Domain Matters](https://www.helpsite.com/blog/knowledge-base-software-with-custom-domain-why-it-matters-for-your-brand): Boost trust and SEO with a custom domain. Keep your knowledge base on-brand, improve UX, and retain traffic. Made easy with HelpSite, on every plan.
- [Help Center SEO: Optimize Articles for Google & Users](https://www.helpsite.com/blog/help-center-seo-how-to-make-every-article-work-for-google-and-user): Learn how to make your help center rank on Google and actually serve your users. Apply simple SEO and content best practices to boost visibility, reduce tickets
- [The 3-Minute Knowledge Base Audit: Is Yours Helping or Hurting?](https://www.helpsite.com/blog/the-3-minute-knowledge-base-audit-is-yours-helping-or-hurting): Quick 3-minute check to make your knowledge base more effective.
- [AI Writing Prompts for SaaS Content: How to Scale Quality Without Losing Your Voice](https://www.helpsite.com/blog/ai-writing-prompts-for-saas-content-how-to-scale-quality-without-losing-your-voice): Create high-quality SaaS content faster with reusable AI writing prompts. Define tone, structure, and intent while keeping your brand voice consistent and human
- [How to Measure the Real ROI of Your Knowledge Base](https://www.helpsite.com/blog/knowledge-base-measurement): Measure your knowledge base ROI with key metrics like ticket deflection, article usefulness, and time-to-resolution.
- [What Is AI Knowledge Base, and What It Is Not: Guide](https://www.helpsite.com/blog/ai-knowledge-base): AI knowledge bases speed up support with smart search, AI-generated articles, and automated updates boosting efficiency and customer satisfaction.
- [Support Article Lifecycle: From Ticket to Searchable Help](https://www.helpsite.com/blog/support-ticket-lifecycle): Transform tickets into helpful articles. Build a trusted knowledge base that reduces support load, improves CX, and stays useful with updates.
- [Should You Gate Your Knowledge Base? Pros and Cons](https://www.helpsite.com/blog/gating-knowledge-base): Avoid fully gating your knowledge base. Keep FAQs public, secure sensitive docs, and balance SEO, accessibility, and control with a hybrid approach.
- [Turn your help articles into a lead gen asset—here’s how](https://www.helpsite.com/blog/lead-generation-assets): Turn your help center into a growth engine. Optimize FAQs for SEO, add CTAs, and build trust to attract leads while supporting customers.
- [Self-Service Gaps, Why Users Skip the Knowledge Base](https://www.helpsite.com/blog/troubleshooting-self-service-why-customers-still-submit-tickets-and-what-to-fix): Cut support tickets by 50% with HelpSite. Predictive search, easy updates, and smart escalation make your knowledge base clear, fresh, and trusted.
- [Fresh HelpSite Updates: Auto-Save, Version History and More](https://www.helpsite.com/blog/helpsite-editing): Boost productivity with HelpSite’s new tools: auto-save, version history, assignments, smoother login, themes, and an upgraded editor coming soon.
- [Why Ticket Deflection Shouldn’t Mean User Deflection](https://www.helpsite.com/blog/support-ticket-deflection): Deflect tickets the right way with HelpSite. Smart search and branded docs cut support load, boost satisfaction, and keep help human when needed.
- [The Rise of Lightweight Documentation Tools (a Good Thing)](https://www.helpsite.com/blog/lightweight-documentation): Lightweight docs boost speed and simplicity. Help teams publish faster, cut tickets, and deliver better experiences without the cost or complexity.
- [The Most Overlooked Page in SaaS: Your Help Center](https://www.helpsite.com/blog/saas-help-center): Don’t ignore your help center. With clearer articles and better visibility, it can cut tickets by 50%, boost SEO, build trust, and quietly drive growth.
- [Knowledge Base vs Live Chat: Support Without the Overhead](https://www.helpsite.com/blog/knowledge-base-vs-live-chat): Live chat drains resources. Switch to a knowledge base. With AI articles, fast search, and multi-site support, HelpSite cuts tickets and scales your team.
- [Why Startups Need a Knowledge Base Before Hiring Support](https://www.helpsite.com/blog/knowledge-base-for-startups): Startups scale faster with a knowledge base. Launch in under an hour with HelpSite’s AI articles, instant search. Cutting support load from day one.
- [Best Practices to Set Up a Private Knowledge Base (With SSO)](https://www.helpsite.com/blog/knowledge-base-with-sso): Set up a secure private knowledge base with SSO. Keep access simple, content clear, and adoption high. Tracking usage to keep your hub useful.
- [SOP Software: Key Features to Look For in 2025 Guide](https://www.helpsite.com/blog/standard-operating-procedures-software-what-to-look-for-in-2025): The best SOP software in 2025 is simple and fast. This guide shows must-have features and pitfalls to avoid for boosting productivity and reducing errors.
- [How to Build an Internal Knowledge Base in Under a Day](https://www.helpsite.com/blog/how-to-build-a-knowledge-base): Fix scattered team knowledge fast with an internal knowledge base. Create a secure searchable hub in hours with HelpSite’s smart tools and simple rollout.
- [Your HelpSite Just Leveled Up: Here’s What’s New!](https://www.helpsite.com/blog/helpsite-site-cloning): HelpSite launched site cloning and a new blog with expert tips. Stability fixes are live and features like auto-save and version history are coming soon.
- [Will AI Kill the FAQ? How LLMs Change Self-Service](https://www.helpsite.com/blog/ai-self-service): AI self-service beats outdated FAQs. Learn how LLMs deliver faster smarter answers and how HelpSite helps you build scalable knowledge bases with new features.
- [Internal Knowledge Base: How 3 SaaS Teams Cut Load](https://www.helpsite.com/blog/internal-knowledge-base-benefits): See how 3 SaaS teams cut tickets and boosted productivity with HelpSite. No code setup and smart search make building scalable knowledge bases simple.
- [Private Knowledge Bases: Set-up & 5 Security Best Practices](https://www.helpsite.com/blog/knowledge-base-security): Set up a secure private knowledge base with HelpSite. Learn step by step with SSO smart access controls and best practices to keep docs safe and evergreen.
- [Knowledge base article template (Free Google Doc + examples)](https://www.helpsite.com/blog/knowledge-base-template-word): Replace scattered SOPs with a secure centralized knowledge base. This guide shows how to set up HelpSite with access controls custom domains and workflows.
- [Smarter, faster HelpSite: See what we just launched!](https://www.helpsite.com/blog/one-click-article-duplication): Discover HelpSite’s new upgrades like one click article duplication and layout reset plus a preview of versioning contact form embedding and site cloning.
- [The New HelpSite is Here: A Fresh Look for a Faster Future](https://www.helpsite.com/blog/the-new-helpsite-is-here): Explore the redesigned HelpSite. Faster and more secure with a fresh look plus upcoming features like versioning analytics and AI powered content tools.

## Company

- [About HelpSite](https://www.helpsite.com/about): The team, the values, and how the company is run
- [Case studies](https://www.helpsite.com/case-studies): How specific customers use HelpSite
- [Helping refugees access legal and financial information with HelpSite](https://www.helpsite.com/case-studies/helping-refugees-access-legal-and-financial-information-with-helpsite)
- [Done-for-you knowledge base](https://www.helpsite.com/done-for-you): We build the knowledge base from your existing docs
- [Referral program](https://www.helpsite.com/referral-program): Account credit for referring a customer
- [Affiliate program](https://www.helpsite.com/affiliate-program): Commission for recommending HelpSite

## Optional

- [Terms & Conditions](https://www.helpsite.com/legal/terms-conditions)
- [Privacy Policy](https://www.helpsite.com/legal/privacy-policy)
- [Cookie Policy](https://www.helpsite.com/legal/cookie-policy)
- [Affiliate Program Terms](https://www.helpsite.com/legal/affiliate-program-terms)
- [Sitemap](https://www.helpsite.com/sitemap.xml): Every indexable URL on this site